Questions about your account, training schedule or the KASA app? Reach the studio at train@kasabody.com.
Getting into your account
Ksania provides a private invitation code and approves new registrations. Invitations work once and expire after 48 hours. Once approved, you can ask Ksania for a reusable sign-in code. Enter it in the same sign-in box whenever your session ends or you use another device. Keep this code private; it works until Ksania replaces or revokes it. If you only have a used or expired invitation, ask for a new code. Google sign-in is not available in the current app.
If your account says it is waiting for approval or access is paused, contact the studio. Reinstalling the app does not approve or restore a paused account. Replacing or revoking a reusable code signs out every device and revokes unused invitations. Signing out on one device ends that session but leaves your reusable code available for the next sign-in. Account deletion removes the reusable code.
Booking or changing a session
Start with your weekly calendar. You need an available credit in the appropriate training or sauna package before requesting a new session. Choose a time and submit your request for Ksania to approve. A request is not a confirmed booking until it is approved. Schedule times are shown in Pacific time.
Open an existing session to request a change. For a late change, cancellation, a missing package credit or availability that does not fit your week, contact Ksania. Sauna bookings are preparation requests; the app does not turn equipment on remotely.
Packages, payments and receipts
Your account’s Payments section shows packages, available credits and payment records. When online checkout is enabled, payments open in Stripe’s secure checkout. Apple Pay appears when supported by your device, browser and payment setup. If checkout is not available, contact the studio about purchasing a package.
If a payment seems to be missing, include the purchase date, amount and receipt or transaction reference when contacting us. Cancelling a session or deleting an account does not automatically issue a refund; contact Ksania to discuss the purchase and applicable studio terms.
Adding a meal photo
Open the food journal to take or choose a photo, add a meal and enter nutrition values manually. Supported uploads are JPG, PNG and WebP, up to 8 MB. If camera access is blocked, check KASA’s permissions in your device settings or choose an existing photo.
You can keep a journal without photos. AI food-photo analysis is not available in the current client app. Nutrition entries are personal tracking information, not a medical diagnosis or treatment plan.
Reminders and calendar changes
You can manage in-app reminder preferences in Settings and add confirmed sessions to your calendar. The Thursday scheduling reminder and follow-up appear in the app when their conditions are met. Phone push notifications, SMS and reminder emails are not connected yet.
Exported calendar events do not automatically change when a booking changes. Remove the old calendar event and export the updated session. Calendar alerts are controlled by your calendar app and device settings.
Deleting your account or information
In KASA, open your profile or Settings, select Delete account, type DELETE and confirm. This removes an approved account and associated client records, with the transaction-retention exceptions explained in the privacy notice. If you have not been approved, deleting your registration removes the access request; preexisting studio records remain.
For a website inquiry, privacy request or trouble with the in-app deletion option, email train@kasabody.com. Use the email associated with your account when possible so we can locate the correct records. Signing out or uninstalling the app does not delete your account.
Reporting a problem
Email train@kasabody.com with your name, account email, device and operating-system version, what you were trying to do, and the exact error message. A screenshot can help if you remove private information first. Please do not send passwords, invitation or reusable sign-in codes, full card details or unnecessary health information.
If the app cannot connect, check your internet connection and try reopening it. If the problem continues, tell us when it happened and which screen you were using. For a new training inquiry, use the contact form on kasabody.com.